Quality, Safety & Professionalism

Quality, safety and professionalism are primary prerequisites towards transforming our national construction into a responsible, developed industry. These fundamentals are to be ingrained into everyday practices, creating high quality products, safe and healthy environment at construction sites and ease of doing business for construction permits.

Case for Change

  1. Lack of adequate emphasis on quality assessment and assurance
    • Lack in quality-rated building as clients and consumers may not demand for quality
    • Limited number of standards for materials and structures that are in line with internationally recognised standards
    • Low take up rate of a rating system for buildings called the Quality assessment System in Construction (QLASSIC) that assesses contractor workmanship and a broader quality assurance for construction of building
    • Insufficient number of independent quality assurance and quality control (QA/QC) assessment hinders consumers from fully discerning quality of construction and distinguishing industry players that offer higher quality standards
  2. Poor conditions on worksite, including workers’ amenities and safety and health standards
    • Negative reputation due to poor safety and health practices in Malaysia construction
    • Shortage of relevant safety officers contribute to the high numbers of fatalities and accidents
    • Failure to meet minimum standards of workers’ living conditions, especially foreign workers
  3. Complex regulatory framework, processes and procedures, which lead to delays in permits and approvals
    • Challenging ease of doing business with rigid regulatory framework and procedures, specifically pertaining to issuance of licenses and permits.
    • Long red tape as Malaysia takes over 74 days to issue construction permits, compared to only 24 in Singapore.
  4. Room to enhance public perception of the industry and awareness of initiatives to improve the image of the industry
    • Negative perceptions about safety, quality, environmental friendliness and adoption of technology deter many from making a career in construction.

2020 Aspirations

Quality, safety and professionalism have to be ingrained in the culture of the construction industry.

2020 Key Outcomes

  1. More than 50% of public projects exceed acceptable QLASSIC score
  2. More than 50% reduction in worksite fatalities
  3. Achieve improvement by 5 percentage points in the World Bank’s Ease of Doing Business indicator for dealing with construction permits


Initiative Q1
Increase emphasis on quality and implement quality assessments
Initiative Q2
Improve workplace safety and workers’ amenities
Q2a: Regulate minimum level of construction workers’ amenities
Q2b: Improve level of occupational safety and health at construction site

Initiative Q3
Improve ease of doing business by addressing regulatory constraints
Q3a: Steamline and enhance contractor registration

Q3b: Strengthen One-Stop Centre for all construction permits/approvals

Q3c: Set up tribunal for construction permit dispute resolution
Q3d: Enhance culture and practices by learning from decided construction cases
Initiative Q4
Promote and raise awareness of CITP initiatives
Initiative Q5
Enhance integrity and increase governance
23 May 2017